| Risk management |
To pilot the new workshop approach in our businesses, to assess its effectiveness and to roll out as appropriate |
Workshop piloted with DK and Penguin. New governance process introduced |
Embed quarterly review of key risks into remit of newly established reputation and responsibility committee |
| Stakeholder engagement |
To continue to develop how we consult both on our responsible business framework and on our key issues |
Dedicated Impact on Society site set up within neo, our internal collaboration tool and a survey carried out with investors |
New metrics to be developed as an integral part of the global education strategy – to be launched in 2014 |
| Metrics |
Continue to develop metrics, targets and objectives to measure and assess our progress |
New metric on paper usage introduced into Annual Report |
New metrics to be developed as an integral part of the global education strategy – to be launched in 2014 |
| Benchmarking |
Maintain or improve how we are viewed in external benchmarks of corporate responsibility practice |
Achieved. We attained gold in the Dow Jones Sustainability Indices although we did not lead the sector this year. We were ranked Platinum and received a big tick, the highest possible rating in the BITC Corporate Responsibility Index |
Maintain or improve how we are viewed in external benchmarks of corporate responsibility practice |
| Economic impact |
To assess our economic impact on the UK and the US |
Achieved |
Carry out an in-depth economic impact review for one country where we operate |