Our impact on society report 2012 Customers

We continue to work hard to earn the trust of the people who buy and use our products and services.

We continue to work hard to earn the trust of the people who buy and use our products and services. Each of our businesses has a precious reputation to defend – Penguin for the quality of its publishing and consistent record of innovation and fearlessness; the FT for its rigorously investigated, unbiased and responsible journalism; and our education businesses for the efficacy and demonstrable positive outcomes of their learning solutions.

Some important areas for us are:

  • Freedom of expression
  • Editorial independence and integrity at the FT
  • Appropriateness and accessibility of content
  • Product safety

A more detailed review on these issues is available in downloads.

Targets

Key:

  • Target achieved
  • Target ongoing
  2012 Plans   2013 Commitment
Accessibility To adopt a global accessibility policy Achieved. See policy in downloads  
  To improve how we bring teams together to better share knowledge, expertise and experiences in order to offer a consistent experience Achieved. Pearson North America has set up an Accessibility Steering Group. Pearson International is looking to mirror that model Establish an integrated leadership on accessibility matters for Pearson
  To engage in the industry forums which help to create international standards on accessibility Achieved. Pearson has joined W3C Set out the standards and platforms we will use to help share physical and digital content
Product safety To maintain zero incidents of product recalls or enforcement notices by regulatory bodies Achieved To maintain zero incidents of product recalls or enforcement notices by regulatory bodies